Privacy & Terms

Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) describes how we collect, use, and disclose personal information of users of our services, including our website https://www.jjfloorcare.net (our “Site”). Please carefully read this Privacy Policy for J&J Floor Care. 

By using our Site, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use our Site. Your use of our Site for the limited and exclusive purpose of reviewing this Policy does not constitute your agreement to this Policy unless you make further use of our Site. This Policy may be updated from time to time.

This Policy Describes:

• The personal information we collect

• How we collect such information

• How such information is used

• How such information is shared

• Your rights and how you can manage your data

• How to contact us

Information We Collect

We and our third-party service providers may collect and process the following types of personal information:

• First and last name

• Mailing address

• Email address

• Phone number

• Social network profile information

• Billing and payment information, including credit card details

• Non-identifiable demographic information such as age, preferences, or zip code (if voluntarily provided)

• Information collected automatically about your device and browsing behavior (“Device Information”), including:

  • Web browser type

  • IP address

  • Time zone

  • Referring/exit pages

  • Search terms and websites that led you to our Site

  • Pages viewed and interaction with Site features

• Information you communicate to us through our Site, email, social media pages, phone calls, text messages, or contact forms

We refer to personal data provided directly by you as Order Information and data collected through cookies or tracking technologies as Device Information. Collectively, this is referred to as Personal Information.

We do not collect personal information unless you voluntarily provide it. However, some features and services may require certain personal information for proper use or access.

How We Collect Information

We and our service providers may collect Personal Information through the following:

• Site forms and content downloads

• Service signups, surveys, or promotions

• Communication via phone, text message, email, or messaging apps

• Engagement on our social media pages

• Tracking technologies, including:

• Cookies – small data files stored on your browser or device

• Log files – track Site usage and device info (IP, browser, pages visited)

• Web beacons, tags, and pixels – used in emails and on our Site to monitor activity and engagement

• Analytics tools – used to understand how users engage with our Site

For more on cookies and how to disable them, visit: http://www.allaboutcookies.org

Email and Text Message Communications

We may contact you via email and/or text message (SMS) for both service-related and marketing-related purposes. These may include, but are not limited to:

Service-Based Communications:

• Appointment confirmations and reminders

• Job scheduling and arrival notifications

• Service updates or delays

• Project progress and next steps

• Account or billing information

• Post-service follow-ups

• Requests for feedback or reviews

Marketing & Promotional Communications:

• Special offers and discounts

• New product or service announcements

• Exclusive subscriber deals

• Events, contests, or seasonal promotions

• Educational or informational content

By providing your phone number or email address, you consent to receive these communications. Message and data rates may apply. Messaging frequency may vary.

To opt out at any time:

• Email: Click the “unsubscribe” link in any marketing email

• SMS/Text: Text STOP to unsubscribe. Text HELP for support or visit our [Privacy Policy URL]

Your opt-in is never shared with third parties or affiliates for marketing purposes. We do not sell or rent mobile phone numbers or consent data under any circumstance.

How We Use the Information Collected

We and our service providers may use the information collected to:

• Operate and maintain the Site

• Provide and fulfill services requested by you

• Process and manage purchases, payments, or subscriptions

• Send transactional, support, and account-related communications

• Conduct marketing and send promotions

• Allow participation in Site features or contests

• Respond to inquiries or customer service requests

• Analyze Site performance and customer behavior

• Display relevant advertising across platforms

• Enforce our terms and comply with legal obligations

• Improve customer service and Site usability

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing content that we believe may be relevant to your interests.

To learn more about how targeted advertising works and how to opt out:

• Facebook

• Google

• Bing

• Digital Advertising Alliance Opt-Out

Do Not Track

Please note that we do not alter our Site’s data collection or use practices when we receive a “Do Not Track” signal from your browser.

How We Disclose the Information Collected

We may share your information with:

• Our subsidiaries and affiliates

• Service providers assisting with billing, web hosting, email delivery, customer service, advertising, or analytics

• Government agencies or law enforcement if required by law, subpoena, or legal process

• Advertising platforms (using de-identified or hashed data) for targeted marketing purposes

We do not sell, trade, or rent your Personal Information to third parties for their own marketing purposes.

Security of Your Personal Information

We implement safeguards to protect your information, including:

• SSL encryption during data transmission

• Access controls and role-based restrictions

• Secure data storage and industry-standard protections

While we strive to protect your information, no method of transmission over the Internet or storage system can be guaranteed to be 100% secure.

Your Rights & Data Deletion

You may request access, updates, or deletion of your Personal Information at any time. We will respond to verified requests in compliance with applicable laws. Deletion may be denied if necessary to:

• Complete a pending transaction or service

• Comply with legal obligations

• Detect and prevent fraud or misuse

• Retain for reasonable internal uses aligned with your relationship

To submit a deletion or data request, please contact us using the information below.

Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, including service delivery, legal compliance, dispute resolution, and business operations. You may request data deletion at any time.

Minors

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware of such data without parental consent, we will delete it immediately.

SMS Privacy Policy

 

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to J&J Floor Care ("J&J Floor Care"), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with J&J Floor Care. Standard message and data rates may apply. Please contact your mobile carrier for details.

 

OPTING OUT

You may opt out of receiving SMS messages from J&J Floor Care at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.  You may also request to opt out by contacting us directly at the email address listed on this site.

 

USE AND PROTECTION OF MOBILE INFORMATION

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes.  J&J Floor Care will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive.

 

CONSENT AND ACCEPTABLE USE

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.  You can view our Acceptable Use Policy below.

 

SMS Acceptable Use Policy

 

Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by J&J Floor Care (J&J Floor Care,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

 

Consent Requirements

Obtaining Consent:

You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:

• A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
• Disclosure of the type and frequency of messages.
• A link to this AUP and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

 

Sample Opt-In Language

“By checking this box, you consent to receive text messages from J&J Floor Care regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”

 

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.

 

 

Identification

All outbound messages must clearly identify J&J Floor Care as the sender, unless they are part of an ongoing conversation initiated by the recipient.

 

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

 

Unsolicited or Spam Messages

• Advertising or promotional messages without explicit user consent
• Purchased phone lists or shared third-party consents

 

Illegal or Restricted Content

• Child exploitation material
• Hate speech or incitement to violence
• High-risk financial services (e.g., payday loans, crypto schemes)
• Debt relief or credit repair services
• Cannabis, CBD, or other controlled substances
• Prescription drugs without a license
• Gambling or betting content
• "Make-money-fast" or deceptive income claims

 

SHAFT Content

• Sexually explicit material
• Hate-based content
• Alcohol promotions
• Firearms and ammunition sales
• Tobacco or vaping products

 

Fraudulent or Malicious Content

• Phishing or impersonation
• Malware, spyware, or viruses

 

Evasion and Abuse

You may not: 

• Use URL shorteners from shared public domains (e.g., Bit.ly) 
• Misspell keywords or evade detection filters intentionally 
• Send similar messages from multiple numbers (“snowshoeing”) 
• Alter headers or spoof sender identity 

 

Frequency and Reconfirmation 

If you send recurring messages, you must: 

• Inform users of the frequency 
• Include regular reminders about opt-out options
• Reconfirm consent periodically as required by law 

 

Enforcement 

Violations of this Policy may result in: 

• Warning or temporary suspension 
• Termination of access to messaging services 
• Reporting to telecommunications carriers and regulatory bodies 

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version. 

 

Privacy and Data Usage 

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.  For questions about this Policy, contact us at the email address listed in the footer of this website.

 

SMS Terms & Conditions 

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by J&J Floor Care, (“J&J Floor Care,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms. 

 

Brand Name

J&J Floor Care

Types of Messages You May Receive 

By opting in, you may receive: 

• Appointment reminders 
• Account notifications 
• Product or service updates 
• Customer support communications
• Promotional and marketing messages (only if consented to) 

 

Message Frequency 

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in. 

 

Message and Data Rates 

Standard message and data rates may apply. Please contact your carrier for details. 

 

Opt-Out Instructions 

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. 

Customer Support 

• Text HELP for assistance 
• Email: Listed in the footer of this site 
• Call: Phone number listed in the footer of this site 

Privacy & Data Use 

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details. 

Changes to Terms 

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes. 

Contact Information

If you have any questions, requests, or concerns regarding this Policy, please contact us using the Contact Form on our Site or email joe@jjfloorcare.net.

J&J Floor Care

3920 S Classen Blvd
Suite 110
Norman, OK 73071