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Frequently Asked Questions
Answers You Can Trust from a Company That Cares
Frequently Asked Questions About Our Services
At J & J Floor Care, we believe that an informed customer is a confident customer. Whether you’re preparing for a routine carpet cleaning or navigating a restoration emergency, we’re here to help you understand what to expect. Below, you’ll find answers to some of the most common questions we receive about our residential, commercial, and specialty cleaning services. Select what you're interested in:
If you don’t see what you’re looking for, we can offer support when you call our team (405) 756-6448

Company & Service Information
What areas do you service?
We serve these communities throughout the South Central Oklahoma Region -
Primarily around the Oklahoma City metropolitan area and Garvin, McClain, Cleveland, and Grady counties.
Schedule a service through this online form.
Water Damage Restoration
Do you offer emergency water damage services after hours?
Yes. We provide 24/7 emergency response for water extraction and damage mitigation. Quick action is critical, and our team is ready to respond anytime to help limit further damage.
What should I do immediately after discovering water damage?
First, stop the source of water if possible and ensure your safety. Then, call J & J Floor Care right away. The sooner we begin water extraction and drying, the better we can protect your property and prevent long-term issues.
Can water damage really lead to mold growth?
Yes. Mold can begin to develop within 24 to 48 hours if water is not properly removed and the area is not thoroughly dried. Our restoration process includes dehumidification to help prevent mold and mildew growth.
Will you help with the insurance claim process?
Absolutely. We coordinate with your insurance company to help streamline the claims process, providing the necessary documentation and support to reduce your stress during restoration.
Fire Damage Restoration
What does your fire damage restoration service include?
Our service includes on-site damage assessment, removal of smoke and soot residue, structural cleaning, deodorization, and complete restoration to return your property to pre-fire condition.
How soon should I contact a professional after a fire?
As soon as it’s safe to do so. The longer smoke and soot remain on surfaces, the more damage they can cause. Prompt restoration helps minimize structural issues and health risks.
Can you remove smoke odors from my home or business?
Yes. We use specialized equipment and cleaning methods to neutralize smoke odors and improve indoor air quality, ensuring a clean, breathable environment.
Will you work with my insurance provider during the restoration process?
Yes. We help coordinate with your insurance provider to streamline the claims process and reduce your stress while your property is being restored.
Residential Carpet Cleaning
How do I know when it’s time to have my carpets professionally cleaned?
If you’re seeing visible stains, smelling odors, experiencing allergy symptoms, or noticing dull, worn areas from foot traffic, it’s likely time to schedule a cleaning. Spills or pet accidents are also key indicators.
What do you charge for cleaning one small room of carpet?
We have a small job minimum of $135.
What method do you use to clean carpets?
Our primary method is truck-mounted hot water extraction, often referred to as steam cleaning. It’s highly effective for deep cleaning and is recommended by most carpet manufacturers. We also offer other methods depending on your carpet type and needs.
How long does it take for carpets to dry after cleaning?
Dry times can vary depending on the carpet fiber, indoor humidity, and how much soil was removed. On average, carpets dry within 3 to 5 hours.
Is your cleaning process safe for kids and pets?
Absolutely. We use biodegradable, non-toxic cleaning agents that are safe for families, pets, and allergy-sensitive households.
Commercial Carpet Cleaning
How do I know when it’s time to schedule commercial carpet cleaning?
If your business’s carpets have stubborn stains, lingering odors, or visible wear in high-traffic areas, it’s time to consider professional cleaning. Allergy complaints or recent spills are also strong indicators.
Is your carpet cleaning process safe for office environments?
Yes. We use biodegradable, non-toxic cleaning agents that are safe for employees, clients, and sensitive equipment. Our methods are effective at removing contaminants without leaving behind residue.
How long does it take for commercial carpets to dry after cleaning?
Drying times vary depending on carpet type and building conditions, but on average, carpets dry within 3 to 5 hours. We use methods that promote fast drying to minimize downtime.
Do you move office furniture during cleaning?
We move most furniture as part of the service. We’ll coordinate with your team beforehand to ensure we’re respectful of equipment and workspaces.
Commercial Floor Cleaning
What types of commercial flooring do you clean?
We clean a variety of hard surface floors, including tile and grout, luxury vinyl tile (LVT), vinyl flooring, and plank flooring. Our services are tailored to each material for optimal results.
How do I know if my business needs professional floor cleaning?
If you notice stains that won’t come out, discolored grout lines, slippery surfaces, or visible buildup of dirt and grime, it’s time to schedule a professional cleaning to restore appearance and safety.
Is your commercial floor cleaning process safe for high-traffic areas?
Yes. Our cleaning methods and products are designed for durability and safety in busy commercial environments, helping to reduce slip risks and maintain a clean, professional appearance.
How often should commercial floors be professionally cleaned?
Frequency depends on your business type and traffic levels, but high-traffic areas often benefit from monthly or quarterly cleanings to maintain hygiene and extend the life of the flooring.
Area Rug Cleaning
How do I know if my area rug needs professional cleaning?
If your rug has visible stains, odors, discoloration, or is holding onto pet hair and dust, it's time for a professional cleaning. Rugs in high-traffic areas or homes with pets or allergies should be cleaned regularly.
Do you clean all types of area rugs?
Yes. We clean both synthetic and natural fiber rugs. Natural fiber rugs are carefully cleaned in our shop, while synthetic rugs can often be cleaned on-site depending on the condition and environment.
Is your cleaning process safe for delicate or antique rugs?
Absolutely. Our IICRC-certified technicians assess each rug’s material and construction to determine the safest and most effective cleaning method, ensuring your rug is cleaned without damage.
Can you remove pet odors and allergens from area rugs?
Yes. Our cleaning process targets embedded dirt, allergens, and odors—including pet-related issues—leaving your rug refreshed, sanitized, and free from lingering smells.
Upholstery Cleaning
How do I know if my upholstery needs professional cleaning?
If you notice visible stains, unpleasant odors, fabric discoloration, or increased allergy symptoms, it’s likely time for a professional cleaning. Frequent use, spills, or pet hair buildup are also strong indicators.
Is your upholstery cleaning process safe for delicate fabrics?
Yes. Our IICRC-certified technicians use fabric-safe products and low-moisture techniques that gently clean and protect your furniture, even on more delicate or high-end materials.
Can you remove odors from upholstered furniture?
Absolutely. We use advanced odor treatment methods that target and neutralize smells caused by pets, smoke, or everyday use—leaving your furniture fresh and clean.
How long does it take for furniture to dry after cleaning?
Drying time can vary depending on the fabric type and room conditions, but most upholstery is dry within a few hours. We'll provide care instructions to ensure the best results.
Odor Treatment
How do I know if I need professional odor treatment?
If you're noticing persistent pet odors, musty or unexplained smells, or odors that keep coming back even after cleaning, it’s likely time to call in a professional odor treatment service.
What types of odors can you remove?
We specialize in treating a wide range of odors, including pet accidents, smoke, moisture-related smells, and other embedded or recurring odors in carpets, upholstery, and flooring.
What makes your odor treatment effective?
We use a combination of enzyme-based solutions and modern chemistry treatments that target odors at the source—not just mask them. Our approach is tailored to the specific type and cause of the odor.
Is your odor treatment process safe for homes with pets or children?
Yes. All of our treatments are safe for families, including children and pets. We use professional-grade, non-toxic products designed to eliminate odors without harming your indoor environment.
Tile & Hard Surface Cleaning
How do I know when it’s time to professionally clean my tile or hard floors?
If your grout lines are dark or discolored, you're seeing stubborn stains, or your floors feel sticky or look dull despite regular cleaning, it’s probably time for a professional service.
What types of hard surface floors do you clean?
We clean a wide range of flooring types, including luxury vinyl tile, natural stone, marble, vinyl, plank, tile and grout, and VCT. We also offer stripping and refinishing for certain surfaces.
Will professional floor cleaning remove built-up grime and odors?
Yes. Our advanced equipment and cleaning solutions are designed to break down and extract embedded dirt, grime, and bacteria—leaving your floors clean, refreshed, and odor-free.
Is professional floor cleaning safe for natural stone and delicate materials?
Absolutely. Our IICRC-certified technicians are trained to identify the material and use the appropriate cleaning methods to ensure effective results without damaging the surface.